anyone has A few minutes spent playing with ChatGPT will understand the fears and hopes this technology generates when it comes to white collar work. The chatbot is able to respond to all kinds of inquiries – from coding problems to legal puzzles to historical questions – with remarkable eloquence.
Assuming that companies can get around the problematic way in which these models tend to “hallucinate” incorrect information, it’s not hard to imagine that they might step in for customer support agents, legal clerks, or history teachers. These expectations fuel studies and media reports claiming that ChatGPT can get a passing score in some legalAnd medicalAnd a job exams. with companies like MicrosoftAnd slackAnd sales force By adding ChatGPT or similar AI tools to their products, we’ll likely see the impact on office life soon enough.
Two research papers published online this week suggest that ChatGPT and similar chatbots can be very annoying – but not necessarily in the way you’d expect.
Firstly , Edward Felton And his colleagues at Princeton University are trying Identify occupations most likely to be affected by ChatGPT. They used a standard called Professional exposure to AIwhich defines the occupational tasks of the capabilities of various artificial intelligence programs, to find out which jobs are most likely to chatbots with strong language skills.
The findings suggest that there may be big changes ahead for those in some professions, including telemarketers, history teachers and social scientists, while people with more physical jobs, such as bricklayers, dancers and textile workers, may not need to worry. regarding the emergence of ChatGPT in their workplace.
But a second study suggests that people with language-centered jobs are not necessarily destined to be replaced. Shaked Noy and Whitney Zhang, graduate students at the Massachusetts Institute of Technology, looked on What happens when you put ChatGPT in the hands of office workers. They asked 444 college-educated professionals to complete a series of simple office tasks, including writing press releases and short reports, drafting emails, and creating analysis plans. Half of them got ChatGPT.
The study found that people with chatbot access were able to complete assigned tasks in 17 minutes, compared to an average of 27 minutes for those without the bot, and that the quality of their work improved significantly. Participants who used ChatGPT also reported greater satisfaction with their work. Although the study involved asking experts to judge the quality of the participants’ work, the paper doesn’t say if that included looking for the kinds of “hallucinogenic” errors that could creep into ChatGPT’s output.