My Red Cross Updates – Canadian Red Cross

If you are having problems with My Red Cross, please review the enclosed. We are working with Microsoft to resolve current access issues as soon as possible.

How to clear the cache

Users may see a blank screen when trying to access the site, or it may appear to freeze when trying to perform a My Red Cross function (such as a participant pass or payment). This could be a browser cache issue. A browser cache is a storage area on your computer that keeps some information on the websites you visit frequently. This typically allows frequently visited websites to load faster, but can cause problems in some cases.

Running in Incognito mode (Google Chrome) or InPrivate View (MS Edge) prevents caching of website data and avoids errors due to cached data.

If you experience issues where My Red Cross won’t load or seems to freeze or lag, please try the following:

 

1. Refresh the page you are working on
2. Clear your browser’s cached data
3. Try switching to incognito mode or private view

Incognito mode (or private view)

• Incognito (Google Chrome): Click the Tools menu (three vertical dots in the upper right corner), then select New incognito window.
• Personal (Microsoft Edge) Click the Tools menu (three horizontal dots in the upper right corner), then select A new private window.

Clear cached data by browser type:

Google Chrome

1. Click on Tools (three dots in the upper right corner).
2. Choose History.
3. Choose Clear browsing data from the left side.
4. Set up Time range to the Always. Check Cookies and other site data And Cached images and filesThen click Clear data.

Microsoft Edge

1. Click on Tools (three dots in the upper right corner).
2. Choose settings.
3. Choose Privacy, Search and Services from the left side.
4. Under the room Clear browsing dataClick Choose what to clean.
5. Choose Cookies and other site data And Cached images and filesThen click Now clean.

Safari for macOS

1. Click on Safari On the top menu bar.
2. Choose Choices.
3. Choose Privacy.
4. Click on Manage Website Data…Click on Remove allThen click Remove now.
5. Close or leave the browser open for the changes to take effect.