Air Canada Cargo released a revamped website at aircanadacargo.com with “new tools that improve the customer experience and an updated design to better reflect the Air Canada Cargo brand.”
The update is part of what the carrier describes as Air Canada Cargo’s “continuous transformation of the digital experience and how we engage with our customers through continued investments, new customer-centric tools and enhanced digital engagement.”
“Air Canada Cargo has been making a huge technology push in recent years and the new website is the latest development as we continually work to improve our value proposition,” said Matthew Casey, managing director of the cargo business. Customers.
“With a more intuitive interface, improved functions and tools, the website now offers our customers convenient and relevant tools, ensuring that their experience is efficient and delivers the value they expect from us.”
Users can filter Air Canada Cargo international schedule searches on the website by multiple parameters and search results in a variety of formats.
This global schedule includes details of the carrier’s cargo aircraft services, Air Canada’s passenger fleet capacity and freight route feeder services (RFS).
That way, “our customers always have the most up-to-date information possible and tailored to their needs,” the carrier said.
The new website also features an interactive map tool that includes all destinations now served by Air Canada Cargo.
Among other benefits, this allows customers to see where new stations will be added as the network grows, especially as more shippers come online.
Recently, for example, Air Canada Cargo took delivery of two new Boeing 767-300 freighters.
Air Canada Cargo announced earlier this month that the freighters are expected to enter service soon.
New tools added to the website include an online Air Canada Cargo Tracking application feature where customers can easily track their cargo.
According to Air Canada Cargo’s statement, “This is. [only] The first phase of the modernization of the website, rolling out further improvements throughout the year.
Air Canada Cargo is present in more than 50 countries and operates self-handling hubs in Montreal, Toronto, Vancouver, Chicago, London and Frankfurt.
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